We only sell top quality products and 100% guarantee you'll love our products.
We want all Twisted Spur Boutique customers to be happy with their purchases!! If there is any type of issue, please don't hesitate to contact us by email or contact your Twisted Spur Boutique company representative.
RETURNS: E-Gift Card for credit is available on unworn clothing*. SALES ARE FINAL on accessories, bath bombs, worn clothing, and sale/clearance items.
*If you need to RETURN an unworn clothing item, please notify us within >14 days< of your receiving order. We will give you the returning address to ship your item(s) back to. Please have items back to us within 14 days of receiving your shipment to ensure proper credit to an e-gift card. After unworn items have been received by us and inspected, a E-GIFT CARD will be issued to your email address on file for the product amount. Exchanges will not be available as inventory changes often.
DEFECTS/WRONG ITEM RECEIVED: Please contact us within >14 days< of receiving your order if there is a defect from the manufacturer or a wrong item was received to discuss replacement.
INVENTORY ERROR: We strive to have our inventory accurate, however there can be instances of an inventory error on our system. In the rare event of an inventory error where we are out of stock what was ordered, we will issue a refund including the shipping paid so you can order something else. An email notification will be sent of the refund (may need to check spam folder).
For RETURN Authorization, please contact your COMPANY REP or email us at firstname.lastname@example.org
Shipping costs are non-refundable since this is paid to a third party.
If you have any other questions please feel free to contact us. We are here to help and greatly appreciate each and every one of you!!
CHRISTMAS RETURN DATE EXTENTION***
Orders placed between Nov 1st-Dec 20th, intended for gift giving, will have an extension return date of Jan 15th. An eGift card will be emailed for the return. ***NOTE: Any specials including but not limited to Black Friday Deals, Clearance items, etc... are 'SALE IS FINAL, NO RETURNS'.